How about calling me like you said you were going too....
AdminJohn Reiner (Admin, IgniteNet) commented
I am sorry that you have experienced this inconvenience, but we will be happy to replace your old generation units with like kind units that support PTMP. I see in our support system that we sent you a RMA form to get the process started, and have not yet received a response. I will follow up with you again on that email chain.