Knowledge Base

  1. Cloud Add-Ons and Special Features 

    1. Family Zone (Cyber Safety)
    2. ContentShield™
    3. Secure Watch
    4. Extended Storage
    5. Client Probe Request Data Push
  2. Cloud Tutorials 

    1. Tutorial: How to setup an Ignite hotspot with a third-party hotspot management system (HotSpotSystem) [part 1 of 2]
    2. Tutorial: How to setup an Ignite hotspot with a third-party hotspot management system (Cloudessa) [part 2 of 2]
  3. Downloads 

    1. Firmware Downloads (MetroLinq)
    2. Firmware Downloads (MetroLinq 2.5)
    3. Firmware Downloads (Spark, SunSpot, SkyFire, Gateway)
    4. Firmware Downloads (Spark W2)
    5. Firmware Downloads (FusionSwitch 24-port PoE and SFP)
  4. FAQ - Cloud 

    1. What do the configuration policies "enterprise" and "individually configured" mean?
    2. What happens if I mistakenly send a bad configuration to my devices?
    3. Can I be a member of multiple clouds?
    4. How do I undo a decommission action? I can't find my device anymore!
    5. Can I turn off the LEDs on my SunSpot?
  5. FAQ - FusionSwitch 

    1. How do I save my FusionSwitch™ configuration from the Command Line Interface (CLI)?
    2. What is the default user name and password for the FusionSwitch™ PoE and Fiber switches?
    3. Do the FusionSwitch™ PoE and Fiber switches support clustering?
    4. How do I save my FusionSwitch™ configuration in the local Web GUI?
  6. FAQ - MetroLinq 

    1. What is the default login of my MetroLinq?
    2. What is the default IP of my MetroLinq?
    3. Is there a reset  button on my MetroLinq?
    4. Can I reset my MetroLinq to factory defaults from the Web GUI?
    5. How do I download the Troubleshooting Logs?
  7. FAQ - Wifi 

    1. What is the default IP address of my access point?
    2. How do I download the Troubleshooting Logs?
    3. What is the difference between Radio 0 and Radio 1?
    4. Is there a reset button on my access point?
    5. How do I access the web management GUI from my access point's WAN port?
  8. Getting Started with the Cloud 

    1. Creating Your First Cloud
    2. Creating Your First Site
    3. Configuring Your Site
    4. Managing Your Clouds
    5. Navigation between Clouds, Sites, and Devices
  9. Helpful Links 

    1. MetroLinq Mounting Bracket Demo
  10. HOWTO's and Examples 

    1. Using static and dynamic VLANs with IgniteNet AP's
  11. Product Guides 

    1. User Manuals
    2. Product Quick Start Guides
  12. All articles 

    1. Creating Your First Cloud
    2. User Manuals
    3. What do the configuration policies "enterprise" and "individually configured" mean?
    4. Tutorial: How to setup an Ignite hotspot with a third-party hotspot management system (HotSpotSystem) [part 1 of 2]
    5. MetroLinq Mounting Bracket Demo

Feedback and Knowledge Base