How do I download the Troubleshooting Logs?

Q: How do I download the Troubleshooting Logs?


Upon contacting support for assistance, you may be asked to retrieve the troubleshooting logs. These files contain the configuration, link, and log information often needed to discover the root cause of a problem. Below are the steps to retrieving these files.

From the web GUI
1. Navigate to "System".
2. Select "Maintenance".
3. Click on the "Troubleshooting Log" button to download the files.


From the Cloud
1. Navigate to "Devices".
2. Click on the appropriate device.
3. Click on the "Live Actions" drop-down menu.
4. Select "Fetch troubleshooting File".
5. Once the troubleshooting file task has been started, navigate to "Maintenance" in the Device Menu.
6. Click on "Download file".

FAQ - MetroLinq

  1. What is the default login of my MetroLinq?
  2. What is the default IP of my MetroLinq?
  3. Is there a reset  button on my MetroLinq?
  4. Can I reset my MetroLinq to factory defaults from the Web GUI?
  5. How do I download the Troubleshooting Logs?
  6. How do I upgrade my MetroLinq's firmware from the Web GUI?
  7. Does MetroLinq support VLAN?
  8. What is the maximum MTU size for MetroLinq?
  9. Does MetroLinq require Line-Of-Sight (LOS) between devices?
  10. Should I upgrade my MetroLinq's firmware?
  11. Can I reset my MetroLinq to factory defaults from the shell?
  12. How do I save a back-up configuration?
  13. How do I discover the MetroLinq devices in my network?
  14. What are the channel bandwidths supported by the MetroLinq's 60 GHz and 5 GHz radios?
  15. Can my MetroLinq form a PTP link with 60 GHz radios from other brands?
  16. Do MetroLinq devices have a ground point?
  17. Does the MetroLinq have any failover or redundancy modes?
  18. What type of encryption does MetroLinq use for wireless links?
  19. What are the antenna beam-widths for the MetroLinq product line?
  20. Do I need the aiming scope for my MetroLinq?
  21. What is the Fresnel Zone for the 60 GHz MetroLinq radio?
  22. What SNMP versions are supported?
  23. What is the temperature range for MetroLinq radios?
  24. What is the maximum transmit power?
  25. Can I use the second GE port of the ML for traffic purposes?
  26. Can I use any ML device as a STA in a PTMP setup?
  27. What is the maximum cable distance between the PoE injector and the MetroLinq?
  28. Can I downgrade my MetroLinq devices to previous MetroLinq firmware versions?
  29. What separation distance I have to give to my MetroLinq radios installed on the same pole?

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